Privacy Policy

Last Updated: June 24, 2024

CLIV is Committed to Protecting Your Personal Information

At Two Eight One, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR).

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@28one.com

Data Controller

The data controller for CLIV.IO is Two Eight One, located at:

15/F Caltex House
258 Hennessy Road
Wan Chai
Hong Kong
28one.com

Information We Collect

We collect and process the following types of personal data:

Contact Information: Name, email address, phone number, company name, job title.
Usage Data: Information about how you use our website and services, including IP address, browser type, pages visited, and time spent on our site.
Marketing Data: Preferences for receiving marketing communications from us.

How We Use Your Information

We use your personal data for the following purposes:

To Provide Services: To provide services, and manage customer accounts.
To Improve Our Services: To understand how users interact with our website and services, and to improve user experience.
To Communicate: To send administrative information, respond to inquiries, and provide customer support.
For Marketing: To send promotional materials and updates, where you have consented to receive such communications.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and providing you with a better user experience.
Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Legal Obligation: Processing is necessary to comply with a legal obligation.

Data Sharing

We do not sell your personal data to third parties. However, we may share your information with:

Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, and marketing assistance.
Legal Authorities: When required by law or to protect our legal rights.

Third-Party Systems

We use a number of third-party vendors for the tracking and collection of the Site’s visitor information including:

Google Analytics: A web analytics service provided by Google, Inc. (“Google”) to collect information relating to your use of the Site. Google Analytics uses cookies to help us analyze how users are interacting with the Website and provide you the most relevant content. For more information on Google Analytics, please visit their website describing their privacy policies at www.google.com/analytics/learn/privacy.html.
Hot Jar: A web analytics service that provides heatmaps, visitor recordings, and other tools to help us understand how users interact with our website. Hotjar enables us to see how visitors are using our site, identify areas for improvement, and enhance the overall user experience. For more information on Hotjar and their privacy practices, please visit their privacy policy at https://www.hotjar.com/legal/policies/privacy/.
LinkedIn Insights: A web analytics service provided by LinkedIn that allows us to track conversions, retarget website visitors, and gain detailed insights about our audience. For more information on LinkedIn Analytics and their privacy practices, please visit their privacy policy at https://www.linkedin.com/legal/privacy-policy.
HubSpot: A complete CRM platform with all the tools needed to increase leads, streamline customer service and support. Please visit their website describing their privacy policies at https://legal.hubspot.com/legal-stuff.

International Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Access: You have the right to request access to your personal data.
Rectification: You have the right to request correction of any inaccurate or incomplete data.
Erasure: You have the right to request deletion of your personal data, under certain conditions.
Restriction: You have the right to request restriction of processing your personal data, under certain conditions.
Objection: You have the right to object to the processing of your personal data, under certain conditions.
Data Portability: You have the right to request the transfer of your data to another organization or directly to you, under certain conditions.

To exercise any of these rights, please contact us at support@28one.com.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. However, no system can be completely secure, and we cannot guarantee the absolute security of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.